Shipping and Returns

Free Local Delivery for Orders Over $200
If you live within 25 miles of the 54301 zip code Fritz and Sparrow offers free local delivery.  You will need to provide a contact number in the instructions box at the time of check out.  We will promptly call you to set up a delivery time.

Pick Up at Our Shop
Live nearby?  You can stop by our shop to pick up your purchase.  You will need to provide a contact number in the instructions box at the time of check out.  We will promptly call you and let you know when your purchase is ready for pick-up.

Regular Old Shipping
Your shipping costs are added to the cost of the item.  If you have any special instructions please add them at the time of check out. 

Returns to the Store
Items must be unused and in the original packaging. A receipt is required for returns.  Custom orders and clearance items are not returnable

Returns on Shipped Items
If an issue does arise please contact me immediately. If you are not satisfied with your purchase, please return it within 7 days in the same condition you received it taking care to send it back in the cardboard box you received it in to properly protect it. The purchase price will be refunded, minus the shipping charges. You, the buyer would be responsible for the return shipping costs. Your payment will not be refunded until the item is received, reviewed and the item condition is accepted at our discretion.

I want you to be happy with your purchase. Please note on our handmade items I use reclaimed wood, as well as wood from demolition sites that would otherwise end up in yard waste, landfills. I air dry the wood. I mix and match pieces that have knots, straight grain and grain swirls, this is what makes the piece unique and interesting. I also do not attempt to change the color of the heartwood or sapwood. All of this can lead to small imperfections, asymmetric shapes, size and shade variances.... these can generally be seen in the photographs and are not considered reasonable reasons for returns.